>>About - Warranties

Important Warranty Information
The majority of the new harps sold by West Coast Harps are warranted by the harpmaker directly. Used harps may be covered by a West Coast Harps limited warranty. This page lists each warranty in detail. Read on...

New Harps & Accessories
   Another Era Lutherie Guarantee
   Blevins Harps Warranty
   Dusty Strings Warranty
   The Harpsicle Harp Co Warranty
   The Noteworthy Woodworking Warranty
   Wm. Rees Harps Warranty
   West Coast Harps Agency

Used Harps and Instruments
   Owned by West Coast Harps
   Consignment Harps owned by a Third Party

Strings and Warranties
   Strings are NOT Warranted

Warranties After Shipping
   Harp Shipping Insurance and Warranty Start

>>About Us - Warranties - New Harps and Instruments

[as stated on harpmakers' websites/ warranty cards]

Another Era Lutherie Guarantee
I put a lot of pride and energy into producing the highest quality work available, and want to know if there is ever any trouble with my instruments.

If problems occur as a result of wear and tear, accident or neglect, or relating to heat or humidity, I will do repairs as quickly and inexpensively as possible. If in the unlikely event problems do occur as a result of a defect in materials or workmanship, get the harp to me and I'll take care of it. Period. This goes for as long as I am living and able to do the work--after that you are pretty much on your own. Craig Pierpont

Blevins Harps Warranty
All Blevins harps are warranted against manufacturer's defects, to the original purchaser, for the period specified at the time of sale. Should warranty service be needed, repairs will be performed free of charge and return shipping paid to any point in the continental US. However, it is the responsibility of the customer to either deliver or ship the harp to our factory in Grand Junction, Colorado.

In case of warranty repairs for harps sold outside the US, the customer is also responsible for return shipping charges, minus our normal "within the US" shipping charges. Please call or email us for clarification.

Our warranty does not apply in cases where instruments have been abused or accidentally damaged. Warranty does not apply to replacement of strings at any time, nor for the normal regulation of harping levers during the warranty period.

Dusty Strings Warranty
All our instruments are warranted against defects in materials and workmanship to the original owner for five years from date of purchase, with the exception of the Ravenna 26 and Ravenna 34 which carry a two-year warranty. If there is a problem that is covered under the warranty, Dusty Strings will either repair or replace the instrument at no charge. Shipping costs to and from Dusty Strings are the responsibility of the owner.

The Harpsicle Harp Co Warranty
Every Harpsicle™ harp comes with a one year warranty against manufacturer's defects. This warranty does not cover strings or normal wear. Small cracks in the veneer of the soundboard are expressly noted to be normal wear. The warranty is null and void if the instrument has been tampered with, damaged by accident, neglected, misused, left exposed to either extreme heat or cold, or if the Harpsicle Harp Co tag inside the instrument has been removed.

The Noteworthy Woodworking Warranty
Your harp is guaranteed for two years from purchase date by Noteworthy Woodworking against defects in materials or workmanship for the original purchaser. Any repairs must be performed by Noteworthy Woodworking. No other repair work will be covered. Return of the instrument to Noteworthy Woodworking for covered repairs is the responsibility of the purchaser.

Your bowed psaltery is guaranteed against defects in material or workmanship for one year from date of purchase for the original owner. Any covered repairs or other work needed must be performed by Noteworthy Woodworking. No other work will be reinbursed. Return of any instrument to Noteworthy Woodworking for repairs is the responsibility of the purchaser. Strings and bow-hair are not covered by this guarantee.

These warranties do not cover strings or normal wear. Small cracks in the spruce soundboard are expressly noted to be normal wear. The warranty is null and void if the instrument has been tampered with, damaged by accident, neglected, misused, left exposed to either extreme heat or cold, or if the tag at the base of the instrument has been removed.

Wm. Rees Harps Warranty
All Rees instruments are guaranteed to be free from defects in workmanship for the life of William Rees Instruments, LLC. All Rees Instruments are guaranteed to be free from defects in materials for five years. In both cases, we will repair or replace, at our discretion. It is understood that it is the buyer's responsibility to return the instrument to William Rees Instruments, LLC all shipping and insurance being prepaid. This warranty does not cover strings or normal wear. Small cracks in the veneer of the soundboard are expressly noted to be normal wear. The warranty is null and void if the instrument has been tampered with, damaged by accident, neglected, misused, left exposed to either extreme heat or cold, or if the William Rees tag inside the instrument has been removed. Additionally, the warranty is void if the harp has been re-strung to a tension other than that for which it was designed. We reserve the sole right to determine neglect. At the direction of and sole discretion of William Rees Instruments, LLC certain repairs may be directed to be done in place (without shipping) when it is determined that shipping will present an unnecessary threat to the instrument. In such cases, the warranty explicitly remains intact. In some states you may have legal rights other than those stated herein.

West Coast Harps Commission Sales Agency
From time to time West Coast Harps will act in the capacity of an agent on commission for a harpmaker or instrument manufacturer to sell a new harp. Any warranty will be limited to that offered by the manufacturer directly to the purchaser and West Coast Harps offers no additional warranty on the sale.

>>About Us - Warranties - Used Harps and Instruments

Used Harps Owned by West Coast Harps
All used instruments owned by West Coast Harps at the time of sale and sold on www.westcoastharps.com are guaranteed to be free from structural and workmanship defects except as stated at the time of purchase for a period of 30 days from receiving the harp. In both cases of defect, we will repair free of charge or refund the purchase price, at our discretion. It is understood that it is the buyer's responsibility to return the instrument to West Coast Harps with all shipping and insurance being prepaid. This warranty does not cover strings, regulation nor normal wear. Small cracks in the veneer of the soundboard are expressly noted to be normal wear. The warranty is void if the instrument has been tampered with, damaged by accident, neglected, misused, left exposed to either extreme heat or cold. Additionally, the warranty is void if the harp has been re-strung to a tension other than the pre-existing tension at the time of purchase. We reserve the sole right to determine neglect.

West Coast Harps may choose from time to time to exclusively sell used harps at www.usedharpmart.ca on an as-is-basis. When stated as "as-is" in the actual Used Harp Mart listing the above West Coast Harps used warranty does no apply nor is not transferable to the Used Harp Mart website/listing/sale.

Used Consignment Harps Owned by a Third Party
Consignment harps owned by a third party (Owner) and retailed by West Coast Harps (WCH) are sold on an "as is" basis with no warranty either expressed or implied by West Coast Harps. Remaining manufacturer's warranty may be transferrable in some instances. West Coast Harps endeavours to sell quality used instruments and will state all known defects at time of sale but accepts no warrant for any omissions.

The Terms & Conditions of any consignment sale for Buyer, Owner and West Coast Harps as Seller are available.

>>About Us - Warranties - Strings and Warranties

Strings are NOT Warranteed
Any warranty offered where applicable by either the instrument manufacturer or by West Coast Harps, expressly or implied, does not apply to replacement of strings at any time, nor for the normal regulation of sharping levers during any warranty period.

West Coast Harps sells string sets for many of the harps on this website.

>>About Us - Warranties - Warranties After Shipping

Harp Shipping Insurance and Warranty Start
Your warranty starts after you accept delivery of your harp. West Coast Harps insures for the transit portion of the delivery only. Learn how West Coast Harps prices and ships a harp to you. Harp Pricing & Shipping